Information Collected
Account details, customer contact information, service requirements, uploaded documents, consent records and platform activity may be processed to support requested services and platform operations.
Purpose
Information may be used for account management, customer communication, eligibility readiness, service processing, status updates, fraud prevention, support, audit and legal/compliance requirements.
Associate Responsibility
Associates must protect credentials and devices, use approved document workflows, collect only required information, maintain appropriate customer consent and promptly report suspected unauthorised access.